So I had an emergency today and I didn't feel like going to the ER but I ended up going to the ER just to be precautious. So I go and it starts the minute I walk into the ER as I lean over in pain it takes the ER staff almost 30 minutes to get me into the ER and there was only 1 other patient inside the ER at the time so I have no idea why it took them so long to get me into a bed. After I finally get into the ER the staff makes me walk to my bed instead of getting me a wheelchair so I don't have any pain as I make it to the bed. After I walk to the bed being in such pain I finally get to lay down and the pain just continues to increase and the staff don't do anything to try to help me with the discomfort. After about 30 more minutes of laying in the ER bed one of the staff members finally comes to my bed and starts to take some information from me to see what is wrong. So as I try to explain what I'm going through and feeling like my body and my Appendix is about to explode inside my body, the staff member finally take some blood and then gives me meds to relieve my pain but this is about 1 1/2 hours into my ER visit. After I finally get some good meds flowing through my veins the doctor finally comes and examines me and asks me more questions. I describe to him what is wrong and he tells me he needs to run more tests so as the meds finally take over I fall asleep.
An hour or so later I get woken up by another nurse and they tell me I need to go get a scan done. She doesn't help me up or supports my body as I make my way out of the bed to the wheelchair. Well after I got into the wheelchair the nurse wheels me up to radiology to get my scan done. Once I arrive at radiology they just tell me lay down on the bed and don't help me out of the chair or onto the bed. So I'm not feeling good both physically or mentally because of this experience to the ER. After the scan is done they barely help me out of the bed and into the wheelchair, mind you the whole time I have an IV attached to my arm and I have to make sure the catheter doesn't bend to stop the flow of fluids.
After the scan is complete the nurse then takes me back to the ER to get my results back from the scan. As I lay in the bed waiting to find out the results from either the doctor or the nurse there are a bunch of other new patients in the ER and they are all yelling and screaming and creating chaos inside the ER. The whole time I'm just trying to lay still to not cause myself any more discomfort. Finally the doctor stops by my bed 2 hours after my scan is complete to tell me he doesn't know what is wrong with me but that it's not my Appendix. So I'm relieved and still confused at the same time. The doctor asks the nurse to discharge me after not finding out exactly what is wrong with me and I'm feeling better then I was before I walked into the ER. If couldn't get any worse it did, even after not finding out what exactly was bothering me, and as I was about to be discharged or as I thought I asked the nurse to please get me the doctor so I could ask him some questions concerning what I had just gone through and how I could possibly prevent it from happening again. It took the doctor over 45 min to get to me, mind you the whole ER only had 9 beds and the other patients in the ER were resting or were being taken care by the other nurses. So finally as the doctor made it to my bed so I could ask him a question and all he said to me was that he was 1 hour and 15minutes late from going to another hospital to work and seemed like I was a inconvenience for asking what was exactly wrong with me and how I could prevent from having to go through this again and he just said to talk to my primary doctor or the specialists with whom I would not be seeing for at least another week or so. All he said was drink water and take my medications which he prescribed for me to take after I was discharged. After not getting my questions answered by the doctor and awaiting my discharge from the ER and my instructions to where and what I was going to pick up from the Pharmacy the discharge nurse finally made her way to my bed so I could be discharged. Mind you before I saw the doctor to ask him the questions one of the other nurses came to my bed and opened my IV so I could be discharged and the bag emptied quickly and even after I spoke to the doctor the discharge nurse took another 30 minutes to come to my bed to discharge me. My IV had already been emptied for about 25 minutes and all she said was that it was ok because it was just saline but the bag was empty and I had air going into my veins. As I was being discharged I told the nurse that she needed to work on her bedside manner and that I didn't deserve to be treated the way I was by the staff and she just acted like I didn't say anything and went about her business and didn't even wish me a good evening or that I feel better.
So that was my horrible experience at the ER this afternoon which took almost 5 hours to find out that they weren't sure exactly what was wrong with me but that it wasn't what I had suspected when I first walked in. I entered the ER with a lot of discomfort and left the ER with a bitter feeling and disgust from the way the staff treated me as a patient and I will be taking this to the patient advocate tomorrow and hopefully the staff at the ER in the future treat their patients with more sympathy and respect that I obviously didn't receive today.
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